Welcome to Premier Kites & Designs Shop! We’re passionate about bringing the joy of wind-powered art to your doorstep. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our friendly customer service team.
Products and Selection
What types of kites and garden decor do you offer?
We specialize in a wide range of high-quality, wind-powered creations designed to transform your outdoor spaces and skies. Our menu includes various sizes and styles, such as:
- Delta kites (e.g., 6.5 Foot Deltas, 56 Inch Flo-Tail Deltas)
- Box kites (e.g., 8.5 Foot Box Deltas, 12 Foot Box Deltas)
- Diamonds (e.g., 25 Inch Diamonds, 30 Inch Diamonds)
- Flo-Tail and Streamer Deltas for added movement and beauty
- Accent pieces and seasonal items for garden decoration
Are your products suitable for beginners?
Absolutely! Our collection includes options for all skill levels, from novice flyers to experienced enthusiasts. Smaller deltas and accent pieces are great for starters, while larger kites like the 56-inch models offer more advanced fun. We recommend checking product descriptions for specific details on ease of use.
Shipping and Delivery
How long does it take to process and ship my order?
After you place an order, our team in Southfield, Michigan, carefully prepares it within 1-2 business days. Once shipped, delivery times vary based on the option you choose:
- Standard Shipping ($12.95): Uses DHL or FedEx and typically arrives within 10-15 days after shipment. Ideal for upcoming events or seasonal occasions.
- Free Shipping (for orders $50+): Uses EMS and delivers within 15-25 days after shipment. Perfect for planning ahead or stocking up for adventures.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey from our facility to your doorstep—watch as your 56-inch Flo-Tail Delta or garden accent makes its way to you!
Do you charge customs fees or import taxes?
For international orders, any customs fees or import taxes are the responsibility of the recipient. We recommend checking with your local authorities for details.
Returns and Exchanges
What is your return policy?
We stand behind the quality of our kites and garden decor. If you’re not completely satisfied, you may return items within 15 days of receipt. Please ensure they are in original condition with all packaging intact. For full details, visit our Returns Policy page (link to be added based on your site structure).
How do I initiate a return or exchange?
To start the process, contact us at [email protected] with your order details. Our team will guide you through the steps to ensure a smooth experience.
Payment and Account
What payment methods do you accept?
We accept a variety of secure payment options to make your shopping easy:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future. It’s optional but recommended for frequent flyers and decorators!
General Inquiries
Where are you located, and do you ship worldwide?
We’re based at 1017 Front Street, Southfield, US 48075, and we ship globally to bring wind-powered joy to customers everywhere. However, delivery may not be available to some Asian countries and remote areas due to logistical constraints.
How can I contact customer service?
For any questions about deliveries, products, or your overall experience, email us at [email protected]. We’re here to help make your Premier Kites experience as smooth as watching a Delta kite soar on a breezy day!
Thank you for choosing Premier Kites & Designs Shop—where we transform outdoor spaces and skies with beautiful, high-quality wind-powered creations. Happy flying and decorating!